About Me

Greetings! I’m Jeremy Pugh, a meticulous technical writer driven by a passion for creating clear, concise, and user-friendly documentation for global Fortune 500 companies. With a background in Management Information Systems and Business Administration, coupled with a Google Career Certificate in Project Management and Cybersecurity, I bring a versatile skill set to the table.

Objective

I am currently seeking opportunities to leverage my expertise in a challenging environment that values innovative approaches to technical writing. With a focus on project leadership, content strategy, and result measurement, I am eager to contribute to the success of forward-thinking organizations.

Skills

Experience

Cruise, Remote — Lead Technical Writer, Physical Security September 2023 - Present At Cruise, I oversee the management of training content, Post Orders, and Standard Operating Procedures (SOPs) for global security staff and security operations centers. I’ve spearheaded initiatives to streamline processes, reduce maintenance overhead, and enhance readability scores, ultimately optimizing operational efficiency.

New Relic, Remote — Senior Technical Writer, Engineering April 2021 - August 2023 During my tenure at New Relic, I played a pivotal role in maintaining critical internal platform documentation for a team of 1,000 engineers. From defining content standards to conducting user research, I focused on enhancing knowledge management and improving internal content search accuracy.

Cloudflare, San Francisco — Content Designer, Technical Writer February 2017 - March 2021 At Cloudflare, I authored public-facing incident reports for Fortune 500 customers, published UI microcopy, and revamped Zendesk support guides into Contentful articles. My collaborative approach with subject matter experts ensured an accurate and relevant knowledge base for our users.

Dell Technologies, San Francisco — Senior Software Engineer September 2014 - February 2017 As a Senior Software Engineer at Dell Technologies, I showcased our private cloud product at OpenStack conferences and led Agile team sprints. I resolved critical issues with customer deployments and contributed to enhancing product documentation for clarity and accuracy.